Refund of Purchase
All purchases are non-refundable.
We encourage users to utilize our trial account to fully evaluate our products before purchase. This approach ensures that your decision to purchase is made with full knowledge and acceptance of our policy.
If you have any dissatisfaction with our products or services, we urge you to contact our customer service team at [email protected]
Our primary goal is to ensure your satisfaction, and we are committed to resolving any issues you might have with our products.
Your understanding and acceptance of this no-refund policy are greatly appreciated.
Refund of Minutes
Technical Error Refunds: If the video creation process is incomplete due to a technical fault on our end, we offer refunds for the minutes used during that process. To request a refund, please contact our support team. Upon confirmation of the technical error, the used minutes will be credited back to your account.
Quality-Based Refunds: If the quality of the produced video is unsatisfactory due to specific technical issues, we will refund the minutes used. These issues include:
Failure in video upload and translation - minutes deducted will automatically be refunded.
Issues with sound quality, such as crackling, breaks, or interrupted dubbing.
Occurrences of dual voice dubbing in a single segment.
Other significant errors, as determined by our support specialists.
For such refunds, please reach out to [email protected]. After reviewing your case and confirming the quality issue or technical error, we will issue a refund of the used minutes to your account.