Bugs are rare, but when they do occur, we're on it! Your workflow is important to us, and we strive to fix any problems swiftly to minimize any disruption to your projects.

When you face a bug, detailing the issue helps us immensely. Describe what you were doing when the bug occurred and any specific messages the system displayed. Your detailed description is a crucial step in our troubleshooting process.

If feasible, please share your project's link by copying the editor URL. This direct access allows our team to pinpoint and address the issue more efficiently.

If the bug prevents you from accessing the project link, screenshots are a great alternative. They provide us with visual evidence of the issue, aiding in our diagnostic process.

You can report any bugs through the chatbox located in the bottom right corner of your screen or by emailing us at [email protected]. We will create a ticket and update the bug status via chatbox or email to you.

We're here to assist and ensure your experience with Hei.io is smooth and productive.

By following these steps, you contribute to a quicker resolution, helping us enhance your Hei.io experience.